Shipping & Payment Information

Thank you for shopping with PBA USA Merch. We are committed to providing high-quality merchandise and a smooth ordering experience. All products are proudly powered by Gridline Printworks, our official production and fulfillment partner.

Order Processing

Most items are made to order, allowing us to provide premium-quality printed apparel and merchandise.

• Orders typically begin processing within 14 business days after payment has been received.
• During periods of high demand, product launches, or holidays, processing times may be longer.
• Once production has started, orders cannot be modified or canceled.

Shipping

After your order has been completed, it will be shipped using one of our trusted shipping carriers.

Estimated delivery times:

• Standard Shipping: 3–7 business days
• Expedited Shipping: Available at checkout for select locations

Delivery times are estimates and may vary depending on:

• Carrier delays
• Weather conditions
• Holidays
• Incorrect or incomplete shipping addresses
• Other circumstances beyond our control

Once your order ships, you will receive a shipping confirmation email with tracking information.

Shipping Address Accuracy

Please verify your shipping address before placing your order.

PBA USA Merch is not responsible for:

• Orders shipped to incorrect addresses provided by the customer
• Lost or delayed packages due to inaccurate address information
• Additional shipping fees resulting from address corrections after shipment

If an order is returned because of an incorrect address, additional shipping charges may apply before the package can be resent.

Payment Methods

We accept secure payments through our authorized payment providers.

Accepted payment methods may include:

• Visa
• Mastercard
• American Express
• Discover
• Apple Pay
• Google Pay
• Shop Pay
• PayPal (where available)

Available payment options may vary depending on your location and checkout platform.

Payment Security

Your payment information is processed securely through PCI-compliant third-party payment processors.

PBA USA Merch and Gridline Printworks do not store your complete credit card information.

Order Confirmation

After your payment has been successfully processed, you will receive an email confirmation containing:

• Order number
• Purchased items
• Billing summary
• Shipping address
• Estimated processing information

If you do not receive your confirmation email, please check your spam or junk folder before contacting customer support.

Order Tracking

Once your order has shipped, you will receive:

• A shipping confirmation email
• Tracking number
• Carrier information
• Estimated delivery date

Please allow up to 24 hours for tracking information to become active after receiving your shipping confirmation.

Damaged or Missing Orders

If your order arrives damaged or if items are missing, please contact us within 7 days of delivery.

Please include:

• Your order number
• Photos of the packaging and damaged item (if applicable)
• A description of the issue

We will work promptly to resolve the problem.

Powered by Gridline Printworks

All PBA USA Merch products are professionally produced and fulfilled by Gridline Printworks. From premium printing and quality control to packaging and shipping, Gridline Printworks ensures every order is completed with care and delivered to the highest standards.