Return & Refund Policy

Effective Date: July 14, 2026

At PBA USA Merch, we take pride in delivering high-quality merchandise. All products are professionally produced and fulfilled by Gridline Printworks, our official production partner. Because many of our items are made to order, please review our return policy carefully before placing your order.

Made-to-Order Products

Most items sold by PBA USA Merch are custom printed after your order is placed.

For this reason, we do not accept returns or exchanges for:

• Incorrect size selected by the customer
• Change of mind
• Buyer’s remorse
• Incorrect color or style selected during checkout
• Orders placed with an incorrect shipping address

Please review your order carefully before completing your purchase.

Eligible Returns & Replacements

We will gladly replace or refund an item if:

• You received the wrong item.
• Your item arrived damaged during shipping.
• Your order contains a manufacturing or printing defect.
• Your order is incomplete due to an error on our part.

Reporting an Issue

If there is a problem with your order, please contact us within 7 days of receiving your package.

Please include:

• Your order number
• Your full name
• A description of the issue
• Clear photos showing the product and any damage or defect

This information allows our team to review your request quickly and determine the appropriate resolution.

Refunds

If your claim is approved, we may offer one of the following:

• A replacement item at no additional cost
• A refund to your original payment method
• Store credit, when appropriate

Refunds are processed only after your claim has been reviewed and approved.

Depending on your financial institution, it may take 5–10 business days for the refund to appear in your account.

Exchanges

Exchanges are available only when:

• The wrong item was shipped.
• The product has a verified manufacturing defect.
• The item was damaged during production or shipment.

We do not offer exchanges for customer ordering errors, including selecting the wrong size, color, or style.

Non-Returnable Items

The following items are not eligible for return unless they arrive damaged or defective:

• Custom printed apparel
• Personalized merchandise
• Limited edition releases
• Clearance or final sale items
• Gift cards (if offered)

Lost or Delayed Packages

Once an order has been transferred to the shipping carrier, delivery times are the responsibility of the carrier.

If your package is marked as delivered but cannot be located, please:

1. Check with household members or neighbors.
2. Contact the shipping carrier using your tracking number.
3. Reach out to us if you need additional assistance.

While we will do our best to help, PBA USA Merch cannot guarantee reimbursement for packages lost or stolen after confirmed delivery.

Order Cancellations

Orders may only be canceled before production begins.

Once production has started, orders cannot be canceled because each item is produced specifically for your order.

Powered by Gridline Printworks

PBA USA Merch merchandise is proudly powered by Gridline Printworks, our trusted production and fulfillment partner. Gridline Printworks is committed to producing premium-quality merchandise and assisting with approved replacement requests related to manufacturing or fulfillment errors.

Contact Us

If you have any questions regarding your order or this Return & Refund Policy, please contact our customer support team through the contact information provided on our website. We are committed to resolving any issues as quickly as possible.

Email: info@gridlineprintworks,com

Phone: (562)787-1991